Terms & Conditions
Effective Date: July 6, 2026
Welcome to Phone Guys Fix. These Terms & Conditions govern your use of our website located at https://phoneguysfix.com and the repair services we provide. By accessing our website or using our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
About Phone Guys Fix
Phone Guys Fix provides professional repair services for smartphones, tablets, laptops, MacBooks, computers, gaming consoles, and other electronic devices.
Business Information:
Phone Guys Fix
802 Granby St.
Norfolk, VA 23510
Phone: (757) 770-1661
Email: phoneguysva@gmail.com
Website: https://phoneguysfix.com
Use of Our Website
You agree to use our website only for lawful purposes. You may not:
- Use the website in any way that violates applicable laws.
- Attempt to gain unauthorized access to the website or its servers.
- Distribute malicious software or harmful code.
- Copy, reproduce, or republish website content without permission.
- Interfere with the website’s operation or security.
We reserve the right to restrict or terminate access to the website if these Terms are violated.
Repair Services
We provide repair services for a wide range of electronic devices. While we strive to diagnose and repair every device successfully, we cannot guarantee that every repair will be possible.
Repair times may vary depending on:
- Device model
- Nature of the damage
- Parts availability
- Diagnostic findings
Estimated completion times are provided for convenience and are not guaranteed.
Diagnostic Services
Some repairs may require a diagnostic inspection before an accurate repair estimate can be provided.
If additional issues are discovered during diagnosis, we will contact you before performing any additional repairs.
Customer Responsibilities
Customers are responsible for:
- Providing accurate contact information.
- Removing SIM cards, memory cards, and accessories before repair when possible.
- Backing up important data before bringing in a device.
- Disabling passwords, activation locks, or security features if required for testing.
Failure to back up data may result in data loss.
Data Loss
Although we handle every device with care, Phone Guys Fix is not responsible for any loss of data, software, applications, contacts, photos, videos, or other information stored on your device during the repair process.
Customers are strongly encouraged to create a complete backup before requesting service.
Replacement Parts
We use quality replacement parts compatible with your device.
Depending on the repair, replacement parts may be:
- Original Equipment Manufacturer (OEM)
- OEM-equivalent
- High-quality aftermarket components
Part availability may vary by device model.
Repair Warranty
Eligible repairs include a 90-Day Limited Repair Warranty covering defects in workmanship and replacement parts installed by Phone Guys Fix.
The warranty does not cover:
- Physical damage after repair
- Liquid or water damage after repair
- Accidental drops
- Misuse or neglect
- Unauthorized repairs performed by another party
- Damage unrelated to the original repair
Warranty coverage applies only to the original repair performed by Phone Guys Fix.
Pricing
Repair prices may vary depending on:
- Device model
- Extent of damage
- Required replacement parts
- Additional repairs discovered during diagnosis
Customers will be informed of the repair cost before work begins whenever possible.
Device Pickup
Customers should collect repaired devices within a reasonable period after notification.
Devices left unclaimed for an extended period may be subject to storage fees or other actions permitted by applicable law.
Limitation of Liability
To the fullest extent permitted by law, Phone Guys Fix shall not be liable for:
- Loss of data
- Loss of business
- Loss of profits
- Indirect or consequential damages
- Delays caused by parts availability or shipping
- Pre-existing device conditions or hidden damage discovered during repair
Our total liability shall not exceed the amount paid for the repair service.
Intellectual Property
All content on this website, including text, graphics, images, logos, designs, and other materials, is the property of Phone Guys Fix unless otherwise stated.
You may not reproduce, distribute, or use website content without prior written permission.
Third-Party Links
Our website may include links to third-party websites for your convenience.
We are not responsible for the content, privacy practices, or services provided by those external websites.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to These Terms
We may update these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page with a revised effective date.
Continued use of our website or services after changes have been published constitutes acceptance of the updated Terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia and applicable federal laws of the United States.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Phone Guys Fix
802 Granby St.
Norfolk, VA 23510
Phone: (757) 770-1661
Email: phoneguysva@gmail.com
Website: https://phoneguysfix.com